This Privacy Policy explains how Air Products collects, uses, stores, and protects personal information submitted through this website. We value transparency because most of the people using this site are acting in a professional capacity and may be sharing information connected to active industrial projects, facility planning, or technology evaluation. By using the website, you acknowledge the practices described in this policy.
We may collect personal information that you voluntarily provide when submitting a contact request, requesting project guidance, or otherwise communicating with us through this site. This information may include your name, company, email address, phone number, country or region, and any details you choose to share about a project, facility, or technical requirement. We may also collect limited technical usage information such as browser type, device information, and general site interaction data to help us maintain website performance and understand which content is useful to visitors.
Air Products uses collected information to respond to inquiries, route requests to the appropriate business or engineering team, improve service delivery, maintain records of business communications, and better understand the needs of site operators, project teams, and procurement professionals. We may also use your information to follow up on a prior inquiry, share relevant capability information, or provide updates connected to a discussion you initiated. We do not use website inquiry data for unrelated consumer advertising practices.
We may share information internally with authorized personnel, affiliated service teams, or trusted service providers who support website operation, communication systems, or project follow-up workflows. We may also disclose information when required by law, to protect legal rights, or to investigate suspected misuse of the website. We do not sell personal information submitted through this site as part of ordinary business operations. Any transfer of information is handled with attention to business need, confidentiality expectations, and applicable legal requirements.
Because some inquiries may relate to cross-border projects, your information may be processed in jurisdictions other than the one from which it was submitted. When this occurs, Air Products takes reasonable steps to manage information responsibly and in a manner consistent with applicable privacy obligations. We retain personal information only as long as reasonably necessary for the purposes described in this policy, including business follow-up, legal compliance, dispute management, and internal recordkeeping.
We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, or disclosure. However, no website transmission or storage environment can be guaranteed to be completely secure. For that reason, we encourage users not to submit highly sensitive trade secrets, confidential engineering packages, or regulated data through the public website unless separate secure arrangements have been established in advance.
Depending on the laws applicable to you, you may have rights related to access, correction, deletion, restriction, or objection in relation to your personal information. You may also have the right to request information about how your data is handled. If you would like to make such a request, please contact us through the Contact Us page and provide enough detail for us to identify and respond to your inquiry appropriately.
This Privacy Policy may be updated from time to time to reflect legal changes, operational updates, or improvements to our information handling practices. The most current version will always be posted on this page. Continued use of the website after updates are posted indicates acceptance of the revised policy to the extent permitted by law.